How long are shipping times? Our Suppliers typically ship Items within one to five days from receiving and order. From that point it take 10 to 20 days for items to arrive.
Each product at Katz Handy Shack has an estimated delivery time that you can find in the product description.
- What’s your return policy? Instead of returning item, You can contact us for full refund. Why? Returns run counter to our emphasis on sustainability, every return has a carbon foot print. So Just tell us what went wrong, send along a pic and we will return your money in full. Then, if possible, you can donate your product to a local charity or recycle it
- Can I cancel my order? Cancelations are possible if you do not receive your package within the time frame Specified for each individual package. Sometimes packages get sent out befor we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things, recycle it, donate it, or enjoy it.
- What happens if I receive the wrong item? If there is an issue with your order, if it the wrong size or the wrong color or it defective or other wise not exactly what you wanted then simply notify us and will give you a refund. We dont ask that you ship the product back to us.
- Do you offer exchanges? We do Not do exchanges . we do not offer exchanges, However if for any reason you did not get the exact product you ordered, just let us know and will get you a new one